Refund policy
I want you to love your candles, but also understand that scent preferences can be subjective. If a scent isn't what you expected or if your candle arrives damaged, no worries – here are the refund and exchange options available to choose from.
There is no cost to you to initiate or process a return/exchange. I will cover all shipping costs.
You can also initiate a return or exchange at any time. There is no expiration date or time window that you need to adhere to.
Reasons you might return or exchange something:
-
Damaged or Melted Candles: If your candle arrives damaged or melted, please reach out to me at contact@alatreyu.com . I can ship you a replacement candle or process a refund if you prefer that instead.
-
Don't like a scent: Didn't fall in love with the fragrance? No problem. Just let me know, and I can exchange it or refund you.
-
Shipping Issues? If your candle gets lost while en route to you, or you encounter any other kind of issue with the shipment of your candle, let me know, and I can send you a replacement or refund your order.
- Something else? Feel free to reach out if your issue is not listed; I'd be happy to find a replacement scent or provide a full refund.
How to Initiate a Return or Exchange:
Please email me at contact@alatreyu.com with your order number and let me know whether you prefer a refund or an exchange for a different scent.
If you have any other questions or concerns, don't hesitate to reach out!