FAQ

I use soy wax, supplied by AAK.

Every candle burns on average 40-50 hours.

I only offer a 9 oz candle at the moment.

The free sample kit includes a collection of fragrances sprayed onto thick cardstock and sealed in plastic-free packaging. It gives you the opportunity to smell all of the scents I offer without having to buy anything first. It comes with free shipping, and does not require any payment information.

While I do my best to make sure every candle uses ingredients that are non-toxic to humans, I am neither a veterinarian nor a pet owner. Therefore, I typically advise people to discuss pet safety with a professional. I am happy to provide a list of materials and ingredients should you need them!

Yes! Please feel free to reach out directly if you'd like me to include a custom message in your order.

I do my best to ship out orders as quickly as possible. Typically, orders are processed within 1-3 business days, and will take anywhere from 2-5 business days to be delivered, depending on your distance from New York City. Free sample kits are shipped using USPS First Class mail, and should arrive as a letter in your mailbox in 7-10 days at most.

Shared shipping cost means your shipping cost is automatically calculated based on your items' weight and your distance from New York City. That price is then shared in two: I pay one half, and you pay the other half. The burden of paying for the shipping cost is divided equally between us.

Unfortunately, due to higher-than-normal shipping rates and duties, I don't offer international shipping at this time. I'd be happy to provide a shipping quote if you are still interested, but please note that the costs may exceed $40.00 USD even for just a single candle.

Your shipping confirmation email should include a tracking link to check your order status. If you can't find the email, or have lost your tracking number, you can use the tracking form on our Contact page to look up your package using your email, order number, or zip code.

Packages are shipped using either USPS or UPS, depending on price and estimated arrival dates.

Feel free to reach out and I'd be happy to send you a replacement or provide a full refund.

You are welcome to return or exchange anything from your order at anytime. Just reach out, I'm more than happy to help.

Just reach out! I'd be happy to replace it for you. Shipping insurance is the seller's responsibility, so I'll handle any claims with the carrier.

Of course! If you don't yet have a free sample kit, I will probably send it to you first so you can try all the scents I offer and find the one that's right for you. And if you can't find one that you like, I'm happy to offer a refund instead.

You can reach out anytime via email or the contact form to request a refund.

That's okay! Reach out anytime if you don't like something. I'm happy to exchange or refund your order at no cost.

Yes, most returns and exchanges require returning the original product. I can walk you through all of the steps needed and provide you with prepaid return shipping labels.

This business model allows me to develop products that are inclusive of more people. The reality is, we live in a tough economy - but that doesn't mean we shouldn't be able to treat ourselves and enjoy luxury. This pricing structure allows you to select a price that best fits your budget right now. You will receive the same product regardless of the price you pay.

The suggested price for a candle is $28. That is roughly a 2x markup over what it costs me to make.

I believe transparency in business builds trust. Documenting and publishing my product costs allows you to better understand exactly what you are purchasing and why I've chosen to price it the way I have. My sliding scale business model allows me to operate my business within a healthy margin, without the need to exploit customers for maximum profit.

No. Since I began my business in 2023, the retail price has remained the same, $28. The sliding scale has also remained unchanged at $18-$33.

Nothing. This business model is meant to be inclusive and accessible for those who need it. You know yourself and your finances best, and I'm not here to police anyone's conscience.

No. While I offer a business model that is community-minded, it is still a for-profit company.